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Shipping & Returns

Shipping Information

  • Worldwide Shipping
  • Fast Despatch
  • Delivery to your home, work or a friends
  • Money Off Vouchers with EVERY Order

UK Mainland Free Delivery

Free Delivery on All Orders Over £39.99

 

Free Delivery Items

A number of our products have free UK shipping, this is clearly marked on the product pages

 

Heavy Low Value Order Surcharge

A small surcharge of £4.99 is added to orders that weight over 20kg but under £99 in value, due to the additional delivery costs incured (Normally multiple boxes).

 

Standard Delivery Items

For orders under £39.99 in value we charge £3.48 for UK mainland delivery, regardless of weight and size (Excluding Single Items over 15kg). This is the total cost of delivery, regardless of how many items you order. A signature may be required on receipt. Orders are sent via Royal Mail or DPD.

 

Despatch Time

The vast majority of orders (over 99.9%) are despatched either on the same working day or the following working day.

 

Delivery Guide

Orders Under 2.5kg or Under £100 in value

Royal Mail : Delivery is usually 3-5 working days (No Tracking Information Available)

Royal Mail has "next day" delivery aim for all first class post. Please be aware however, that First Class Post can take up to 15 days to arrive and Royal Mail do not consider an item lost within this 15 day period.

Orders Over 2.5kg and Over £100 in value

UK Mail : Delivery is usually 1-2 working days (Tracking Information Available)

UK Highlands and Islands Delivery Charges

A small surcharge of £4.99 is added to orders over 2kg in weight.

 

Delivery Guide

Orders Under 5kg

Royal Mail : Delivery is usually 5-10 working days (No Tracking Information Available)

Orders Over 5kg / Over £250 in value

Courier : Delivery is usually 2-3 working days (Tracking Information Available)

Europe Delivery Information

 

Standard Delivery Items

Delivery costs are based on the weight and the delivery country. Estimates are shown on a per product basis for delivery into Europe. Shipping will be calculated during the checkout process, this information is shown before any payment details are entered. A signature may be required on receipt. Orders are sent via AirMail or International Courier (Parcel Force / DHL / UPS)

 

Despatch Time

The vast majority of orders (over 99.9%) are despatched either on the same working day or the following working day.

 

Delivery Guide

Orders Under 2kg

AirMail : Delivery is usually 7-14 working days (No Tracking Information Available)

Orders Over 2kg

International Courier : Delivery is usually 4-7 working days (Tracking Information Available)

Worldwide Delivery Information

We are unable to send any items to Australia due to customs restrictions

 

Standard Delivery Items

Delivery costs are based on the weight and the delivery country. Shipping charges will be calculated during the checkout process based on the weight of the items in the shopping cart, this information is shown before any payment details are entered. A signature may be required on receipt. Orders are sent via AirMail or International Courier (Parcel Force / DHL / UPS)

 

Despatch Time

The vast majority of orders (over 99.9%) are despatched either on the same working day or the following working day.

 

Delivery Guide

Orders Under 2kg

AirMail : Delivery is usually 15-21 working days (No Tracking Information Available)

Orders Over 2kg

International Courier : Delivery is usually 5-10 working days (Tracking Information Available)

Returns

  • After receiving your order you have 10 days to return any damaged, unwanted or faulty products.
  • Before you return any goods you must contact us, as goods returned without prior notification may not be refunded.
  • All unwanted goods must be returned at the purchaser’s expense and in its original condition, in original packaging, undamaged and unused. Returned items should be adequately packaged and returned at the purchaser’s risk.
  • TheNaturalYou.co.uk will not accept responsibility for returned products until we have signed for the goods and ensured in their original condition. We therefore recommend goods are returned by recorded delivery and fully insured.
  • If a returned item is not in new condition or opened, the full purchase price will not be refunded or credited.
  • Provided the goods are returned in perfect condition, we will arrange a refund by the same method as the original payment, within 30 days of the return.

Shipping General Information

  • We make every effort to despatch your goods within 1 working day of receiving cleared funds - 99.9% of orders are sent out the same working day.
  • Orders placed before 1pm Monday - Friday are generally despatched that day. Orders are despatched Monday - Friday 8am - 3pm.
  • If your order contains multiple items we may despatch them from multiple locations.
  • Our standard delivery process uses Royal Mail, however larger items will be sent via courier.
  • Free UK shipping applies to UK Mainland only, Highlands and Islands may incure a surcharge.
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The Natural You  © 2013 Part of the ESUP Network
Company Number: 6711936 VAT Registration: 945 1809 09 Privacy Policy|Shipping and Returns
Registered Office: ESUP Ltd, The Bothy, Albury Park, Guildford, Surrey, GU5 9BH
Free UK shipping applies to UK Mainland only, Highlands and Islands may incure a surcharge. 99.9% of orders are sent out the same working day. Orders are despatched Monday - Friday 8am - 4pm. Mimimum spend discount vouchers are based on the cost of orders before VAT and Delivery