Best Price Promise

We offer a 150% Price Promise

We are so confident that we cannot be beaten on price that if you believe you have found the same product advertised at a lower price including delivery and in stock within 7 days of your purchase we will match the price and then beat it by 50% of the difference!

Here's how to make a claim...

If you believe you have found the same product, at a lower price within 7 days of your purchase from us (ie. from the date you placed your order), simply reply to your invoice email.

Please be aware that in order to process your claim, you must provide all the information requested including where you found the same product at a lower price and evidence of that price - e.g. a newspaper advertisement, promotional leaflet, digital photograph of point of sale display, screen grab, quotation on headed stationary.

Once we have received your claim, we'll then confirm that all the conditions for a refund have been met before emailing you notification that your claim has been validated and refuding you 150% of the difference.

Conditions that must apply:

The Best Price Promise only applies to identical products.

This does not in any way affect your statutory rights. The products being compared must be:

• A like for like product.
• Available immediately for purchase within the UK.
• Retail not trade or bulk order.
• Compaired with shipping and tax included.
• The lower price must have been available in the 7 day period immediately after original purchase was made from ESUP Ltd.
• Some products are excluded from this offer due to supply issues out of our control

All the information requested must be provided in order for a claim to be made. ESUP Ltd reserves the right to validate any claim.

Claims may only be made once per particular product. Repeat claims on specific products will be invalid. Certain brands are excluded from this offer due to stock availablity.